As a powerful cyber safety solution, TELUS Online Security provides the best comprehensive all-in-one-protection of your digital identity for a safer digital experience.

With data breaches becoming more and more common and damaging, it is imperative that we care about and protect our most valuable possession — digital identity — the same as we do our homes and cars. This is where TELUS Online Security comes into the picture.

So, how does it protect you? Today, in this TELUS Online Security review, we will discuss its features, advantages, cost, and all you need to know about how this service can help you stay safer online.

What is TELUS Online Security?

TELUS Online Security is a cybersecurity software tool that helps protect your devices and online privacy and identity. Powered by Norton, which has a stellar track record of helping protect consumers’ devices and online privacy, TELUS now brings its world-class identity theft protection and restoration services to Canada as well. You do not need to be an existing TELUS customer to get protection. It is made available to all Canadians, regardless of their internet or mobile network provider.

In addition to keeping your online activity safer and allowing users to share information more securely from several devices, TELUS Online Security can help protect your online privacy with Secure VPN.

TELUS is a world-leading communications and information technology company with more than 15 million customer connections spanning wireless, data, IP, voice, television, entertainment, video and security, healthcare, and agriculture.

Why use TELUS Online Security?

In May 2020, TELUS partnered with Norton to launch TELUS Online Security to help Canadians protect their devices and data. As part of this partnership, customers can access the Arizona-based cyber security firm’s suite of services.

Amid an increasingly digitized world with school, work, and entertainment shifting online, especially in light of the Covid-19 pandemic, there is a growing need for online protection where 73% of Canadians report they’ve been targeted by fraudsters.^± TELUS Online Security’s secure virtual private network (VPN) is of great help. Besides safety, when using local internet via Wi-Fi, the VPN provides a secure connection that helps protect your privacy online with bank-grade encryption.

^± Targeted by fraudsters statistic sourced from Chartered Professional Accountants of Canada : Chartered Professional Accountants Canada. 2021. CPA Canada 2021 Fraud Study.

An impressive feature available at TELUS is Dark Web Monitoring, which continuously searches the dark web and private forums for your information and notifies you if it’s found.

If you fall victim to online identity theft, a dedicated Identity Restoration Specialist is assigned to your case who will help you the entire process. Plus, subscribers are covered for up to $1 million in related expenses, depending on their plan.

How to use TELUS Online Security?

You get to choose from one of three plans available. Plans start from $10 per month, and the most comprehensive one will cost you $30 per month. Based on the plan, you get different features that get more advanced with each upgrade. Besides all-in-one protection for your connected devices and bank-grade encryption for online privacy, you also get Identity Theft Reimbursement Coverage³ when choosing the Standard, Complete, and Ultimate plans.

To set up the service, you must first create your account in the Norton portal. Once you have purchased a plan, you will receive an email with setup instructions. Just click the ‘Set up now’ button in the email. You can also access the services from your TELUS account. For this, log in and select ‘Manage’ next to your TELUS Online Security plan and click ‘Register to Activate/Sign In.’ You’ll then be directed to the Norton online portal to complete your setup.

Our Rating Process

With so many antivirus software options available on the market, it can get overwhelming really quickly. So, when searching for the best security solution, there are certain criteria that software should meet.

To make it easy for you, much like every other antivirus software, we have assessed TELUS Online Security solutions based on the four below-mentioned criteria and scored them each out of 5 points to help you in your decision process.

Comprehensive Protection – 5/5

A good security product must be comprehensive, including several security layers to protect you against modern cyber threats.

Much like its competitors, TELUS offers the usual real-time protection from online threats such as ransomware, viruses, spyware, and malware. But what really sets TELUS apart from the rest are the features like Dark Web Monitoring, Full-Service Identity Restoration, Credit Monitoring², One-Bureau Credit Report and Credit Score⁴, and Identity Theft Reimbursement Coverage³.

Reliability– 4/5

Reliable protection is one of the most important criteria for choosing the best antivirus solution. So, what is it that makes a cyber safety solution a reliable security product? Well, for starters, it should provide up-to-date protection without causing conflicts with other programs and unwanted termination. And TELUS fits the bill perfectly as its protection is on par with industry standards but can be better, hence the rating.

Performance impact – 5/5

No one wants their computer performance to be affected, but with security programs demanding considerable computing resources, it is bound to happen. But TELUS ensures that its impact on your computer’s performance is minimal so that you can enjoy the same speed as before you installed your security product.

Usability – 4/5

Another critical criterion is the ease of use for both casual and knowledgeable users. Here, TELUS truly shines bright thanks to being easy to navigate. Moreover, it is easy to understand while providing you with documentation that you can find effortlessly.

When it comes to customer support, unlike its competitors, TELUS offers 24/7 support for TELUS Online Security and has tons of options for its customers to contact, viz. phone, live chat, and Twitter. They also have an abundance of knowledge support in the form of articles for common problems faced by users.

Package Comparisons

	TELUS Online Security Standard   Best for Strong Protection at a Low Price	TELUS Online Security Complete   Best for a Family	TELUS Online Security Ultimate Most Complete Security Plan
Price per month	$10	$20	$30
Devices Supported	Up to 3 devices	Up to 10 devices	Up to 20 devices
Password Manager	Yes	Yes	Yes
Secure VPN	Yes	Yes	Yes
Dark Web Monitoring	Yes	Yes	Yes
Social Media Monitoring	No	Yes	Yes
Full-Service Identity Restoration	Yes	Yes	Yes
Identity Theft Reimbursement Coverage	Up to $25k	Up to $100k	Up to $1M
Credit Monitoring	1-Bureau	1-Bureau	2-Bureau
Bank and Credit Card Activity Alers	No	No	Yes

Technical / Product Details

Compatibility	PC, Mac, IOS, and Android
Interface	Configurable, user-friendly, and well-balanced
Privacy Policy	Strict Privacy Policy applied to Customer Personal Information
Restricted Countries	Globally available
Customer Support	Live Chat, Email, Twitter, and Phone

FAQs

Is TELUS Online Security worth it?

If you’re looking for the best possible protection for your online devices and personal data, TELUS Online Security has you covered with its range of plans to cover the varied needs of different individuals. On top of Device Security and Secure VPN, TELUS provides Dark Web and Social Media Monitoring¹, Bank and Credit Card Activity Alerts⁵, Full-Service Identity Restoration, and Identity Theft Reimbursement Coverage³ which makes it really worth it.

Is TELUS Online Security safe?

Yes. TELUS Online Security is a secure and credible cybersecurity tool that helps protect devices, online privacy, and online identity without impacting performance. Just make sure you download the software from the links provided in the activation email to avoid risks.

TELUS Online Security offers many features, including Password Manager, Secure VPN, Dark Web Monitoring, and Full-Service Identity Restoration, making it a worthwhile cybersecurity software.

How much does TELUS Online Security cost?

TELUS Online Security has three options for you to choose from.

The Standard plan gets you Full-Service Identity Restoration, One-Bureau Credit Report⁶ and Credit Score⁴, Credit Monitoring², and Identity Theft Reimbursement Coverage³ for up to $25,000 in related expenses on top of all the entry-level features for $10 per month.    

If you want to protect up to 10 devices and get up to $100,000 in Identity Theft Reimbursement Coverage³, the Complete plan will cost you $20 per month. If you want to protect up to 20 devices and get up to $1 million in coverage, the plan will cost you $30 per month. Interestingly, TELUS’ most expensive plan also features Bank & Credit Card Activity Alerts⁵ and Investment Account Activity Alerts⁷. No one can prevent all cybercrime or identity theft. The service does not monitor all transactions at all businesses.

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^{1 Social Media Monitoring Legal Disclaimer:
Does not include monitoring of chats or direct messages. May not identify all cyberbullying, explicit or illegal content or hate speech. Social Media Monitoring is only available on Facebook, Instagram, LinkedIn, Twitter and YouTube. On Facebook, Instagram and LinkedIn only account takeover feature is available. Reimbursement does not apply to identity theft loss resulting, directly or indirectly, from phishing or scams.}

^{2 Credit Monitoring Alerts Legal Disclaimer:
If your plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with TransUnion; and (ii) TransUnion and Equifax must be able to locate your credit file that contains sufficient credit history information. IF THESE REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM THE BUREAUS. You will receive Credit Features once the verification process is successfully completed. Any credit monitoring will take several days to begin after your successful plan enrollment.}

^{3 Identity Theft Reimbursement Coverage Legal Disclaimer:
The Identity Theft Reimbursement Coverage, with a limit of up to $25,000 for Basic Plus, up to $100,000 for Premium and up to $1 Million for Premium Plus, is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company, under group or blanket policies issued to LifeLock or its respective affiliates for the benefit of its Members. Please refer to the actual policies for terms, conditions, exclusions of coverage, and for the types of experts that may be covered for reimbursement of professional service fees. Experts not specified in the policies will not qualify for reimbursement jurisdictions. Review the Summary of Benefits under the Insurance Coverage (Canada) here: https://www.nortonlifelock.com/content/dam/nortonlifelock/docs/other-resources/identity-fraud-financial-reimbursement-canada-en.pdf}  

^{4 Credit Score Legal Disclaimer:
CreditVision credit score is based on TransUnion data. Third parties may use many different types of credit scores to assess your creditworthiness.}

^{5 Bank and Credit Card Activity Alerts Legal Disclaimer:
LifeLock does not monitor all transactions at all businesses.}

^{6 Credit Report Legal Disclaimer:
If your plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with TransUnion; and (ii) TransUnion and Equifax must be able to locate your credit file that contains sufficient credit history information. IF THESE REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM THE BUREAUS. You will receive Credit Features once the verification process is successfully completed. Any credit monitoring will take several days to begin after your successful plan enrollment.}

^{7 Investment Account Activity Alerts Legal Disclaimer:
LifeLock does not monitor all transactions at all businesses.}